RETURNS & REFUNDS

AT A GLANCE

• You have 30 days from delivery to request a return for eligible items.

• Items must be returned unused, undamaged and in their original condition.

• Please contact us first at 8litheque@gmail.com — we'll get back to you with instructions on how to proceed with your return.

• Return postage is at your expense, and original delivery charges are not refundable.

• Once your return has been received and accepted, we'll issue your refund within 14 days.

 

BEFORE YOU SEND ANYTHING BACK

Please email us at 8litheque@gmail.com with your order number and a brief explanation of why you'd like to return the item.

We'll get back to you with instructions for your return, including the return address and any other information you may need. Returns sent without contacting us first may not be traceable to your order.

 

SENDING YOUR RETURN

Please pack the item carefully. It must reach us in a condition suitable for resale. Items that arrive damaged, incomplete or visibly used may not be eligible for a refund.

Please include your name and order number inside the parcel.

Return postage is at your expense. We strongly recommend using a tracked service and keeping your proof of postage, as we cannot take responsibility for parcels lost on their way back to us.

 

REFUNDS

Once we receive your return, we'll inspect the item and let you know whether the return has been accepted.

If accepted, we'll issue your refund to the original payment method within 14 days of receiving the returned item.

Please note that shipping costs are not refundable. This includes both the original delivery charge and the cost of returning the item to us.

 

EXCHANGES

If you'd like to exchange an item, please contact us at 8litheque@gmail.com and we'll let you know how to proceed.

Items being exchanged must be returned under the same conditions as a regular return. Unless the item was damaged, faulty or incorrectly sent, postage costs in both directions are at your expense.

If the replacement item differs in price, we'll let you know before arranging the exchange.

 

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

• Second-hand and pre-owned books

• Items clearly marked as final sale or non-returnable at the time of purchase

• Personalised or made-to-order items

• Items that have been opened, used or damaged after delivery in a way that makes them unsuitable for resale

Please note that second-hand and pre-owned books may show signs of age or previous use. Any significant condition details will be described in the product listing where applicable.

 

IF YOUR ORDER ARRIVES DAMAGED OR ISN'T WHAT YOU ORDERED

Please contact us within 48 hours of delivery.

Include your order number, along with clear photographs of the item, the affected area and its packaging. Please contact us before returning the item so that we can review the issue and provide instructions on how to proceed.

Where an item has been significantly damaged in transit, is faulty, or is not what you ordered, we'll arrange an appropriate solution, which may include a replacement or a refund. Where applicable, we'll also cover the reasonable costs of return.

If the outer packaging is badly crushed or torn when it arrives, you have the right to refuse delivery. The parcel will then be returned to us, and we'll get in touch with you to resolve the issue.

 

MINOR IMPERFECTIONS & CONDITION ISSUES

Books and printed publications may occasionally have minor imperfections resulting from printing, binding, handling or transit. These may include slight corner wear, small creases, minor scuffs or other minor variations.

Unless such imperfections materially affect the use, readability or overall condition of the item, they will not normally be considered a defect.

If, following our review, the item is found to be in acceptable condition or the reported issue is considered a minor imperfection, any return or exchange will be treated as a standard return or exchange under our usual terms. In this case, the customer is responsible for the relevant postage costs.

 

RETURNING FROM OUTSIDE THE EU

Please clearly mark the outside of the parcel with “RETURNED GOODS”.

Without this indication, the package may be subject to customs duties or other import charges. Any charges incurred as a result of an incorrectly declared return are the customer's responsibility and may be deducted from the refund.

 

UNCOLLECTED PARCELS

If a parcel is delivered to a post office or collection point and isn't collected within the period allowed by the carrier, it may be returned to us.

Where we are charged for the return of an uncollected parcel, we reserve the right to deduct the relevant return and administrative costs from any refund.

 

GET IN TOUCH

Questions about a return or exchange? Write to us at 8litheque@gmail.com.